View CartMy Cart: (empty)
+ Details10% off all accessories

Customer Care

  • Home / 
  • Customer Care

General Information

(800) 595-9138 (Toll Free)

Customer Care Hours:

Mon-Fri 5am - 11pm (ET)
Sat 7am - 9pm (ET)
Closed Sunday

Shop New Balance
1537 Fencorp Drive
Fenton, MO 63026

Email Customer Care

Top 5 FAQs

  1. What is your Return Policy?
  2. Where is my order?
  3. How do I cancel or change an order?
  4. What do the style numbers mean?
  5. What is the best shoe for Plantar Fasciitis?


View All Questions
+ CloseOffers & Promotions
10% off all accessories
10% off All Accessories
Offer is valid through February 15, 2012 11:59 PM ET. 10% off offer applies to accessories only. Discount does not apply to other items in the order.
Free Shipping with any Custom Shoe Order
Free Shipping with any Custom Shoe Order
Offer is valid through February 5, 2012 11:59 PM ET. Order must include the US574M1 or US574W1 or have a subtotal of at least $125 to qualify for Free Shipping. Free shipping applies to UPS Basic Shipping to the 48 Contiguous United States. Free shipping applies to USPS Priority Mail to AK, HI, PO boxes, U.S. Postal Territories, and APO/FPO addresses. Click Here for Shipping Details.